Privacy Policy

Last updated: 1 April 2026

Who is responsible for your personal data?

Axqentora (hereinafter "Axqentora", "we", "us") is the data controller for personal information collected through this website (axqentora.com). We are based at Carrera 120, Curicó, Chile. You can contact us regarding data matters at info@axqentora.com or by phone at +56 9 5729 3716.

This Privacy Policy is governed by Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada), as amended, and any applicable regulations. We are committed to handling personal data with care, transparency, and in accordance with applicable law.

What personal information do we collect?

We collect personal information only when you voluntarily provide it to us. The categories of data we may collect include:

  • Contact information: full name, email address, and phone number provided through the contact form.
  • Project inquiry information: descriptions of real estate projects or design needs submitted via the contact form.
  • Technical data: IP address, browser type, device type, pages visited, and time spent on the site, collected automatically through cookies and similar technologies when you browse our website.
  • Cookie preference data: your choices regarding cookie categories, stored as a cookie on your device.

We do not collect sensitive personal data (such as health information, political opinions, or financial details) through this website.

Why do we collect and use your data?

We process personal information for the following purposes, each based on a lawful basis under Chilean law:

  • Responding to inquiries: When you submit the contact form, we use your name, email, phone, and message to respond to your inquiry. The legal basis is your consent, given when you check the privacy checkbox and submit the form.
  • Website operation and improvement: Technical data is used to ensure the website functions correctly and to understand how visitors use it. This is based on our legitimate interest in maintaining a functional and useful website.
  • Cookie management: We store your cookie preferences to respect your choices on future visits. This is based on your consent, given through the cookie consent interface.

How long do we keep your data?

Contact inquiry data (name, email, phone, message) is retained for as long as necessary to respond to the inquiry and for a reasonable period thereafter in case of follow-up communication, typically no more than 24 months from the date of the inquiry.

Technical and analytics data collected through cookies is retained according to the specific cookie's retention period, which is described in our Cookie Policy. Cookie preference data is stored for up to 12 months.

When data is no longer needed for the purposes described above, we delete or anonymize it securely.

Do we share your data with third parties?

We do not sell, rent, or trade your personal information. We may share data with the following categories of third parties only to the extent necessary:

  • Email and communication service providers: To send and receive email correspondence related to your inquiry.
  • Website hosting and technical infrastructure providers: Who process data on our behalf to keep the website operational.
  • Analytics providers: If analytics cookies are accepted, anonymized usage data may be shared with analytics platforms such as Google Analytics.
  • Legal and regulatory authorities: If required to do so by applicable Chilean law or court order.

Any third-party service providers who process data on our behalf are required to handle it in accordance with applicable data protection law and our instructions.

What are your rights under Chilean law?

Under Chilean Law No. 19.628, you have the following rights regarding your personal data:

  • Right of access: You may request confirmation of whether we hold personal data about you and a copy of that data.
  • Right of rectification: You may request correction of inaccurate or incomplete personal data.
  • Right of cancellation (deletion): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
  • Right to block: You may request that we temporarily suspend the processing of your data while a rectification or cancellation request is being evaluated.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at info@axqentora.com. We will respond within a reasonable timeframe and in accordance with applicable law. If you believe your rights have not been respected, you may contact the relevant Chilean authority.

How do we protect your personal data?

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure HTTPS transmission, access controls, and regular review of our data handling practices.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted to our website.

Does this website use cookies?

Yes. This website uses cookies and similar technologies. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please read our Cookie Policy.

Can this policy change?

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.

How can you contact us?

For any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us: